Robylon
About Us
Robylon is transforming customer support with its AI-powered Outcome as a Service (OaaS) model. Addressing inefficiencies in traditional support systems, Robylon automates 80-90% of customer queries using advanced LLM-based AI, reducing costs by over 25% and improving resolution times by 90%.
The platform integrates seamlessly across voice, chat, email, and ticketing systems, delivering exceptional customer experiences at scale while minimizing human intervention. Robylon’s mission is to enable enterprises to provide superior support with reduced operational burdens.
Sector
AI/ML
Website
www.www.robylon.ai
Location
Delhi/NCR
Stage
Early
The customer support industry is an enormous $1.2 trillion global market. Within this vast ecosystem, the global BPO market is valued at $110 billion, with BFSI making up nearly 30% of the BPO market share. Robylon is strategically targeting the BFSI sector, starting with lending and broking houses, where customer support is both critical and highly repetitive. By addressing the specific workflows of these businesses, the company is carving out a lucrative niche for itself. With a projected revenue of ~$3 mil in 15 months and ~$20 million in 3 years, Robylon is poised to disrupt traditional Customer support setups and capture a significant share of this high-growth market.
Opportunity
TEAM
Co-Founder & CEO
A seasoned entrepreneur who founded and sold Aasaanjobs to OLX in an all-cash deal. He has over 12 years of experience, having managed a 700-member support team and onboarded 100 enterprise clients.
Co-Founder & CTO
Formerly at Uber, Mayank developed the Customer Support platforms of Uber – Policy Engine and Bliss, managing a $1.5 billion support expense. He brings 9+ years of engineering expertise.
Head of Product & Design
With experience at OLX and Samsung, Vaibhav has led product development for high-scale platforms, leveraging 8+ years in product design.
Head of Engineering
An alumnus of BITS Pilani, Aman has built scalable systems at PhonePe and MoEngage, bringing 9+ years of engineering excellence.